Privacy Policy

Last updated: January 2026

This Privacy Policy explains how NusaVisa (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you visit or use https://nusavisa.com (the “Website”) and our visa-related informational services.

By accessing or using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

NusaVisa provides independent visa information and guidance for travelers applying for Indonesian visas, including electronic Visa on Arrival (e-VoA) and other visa categories.

We are not a government authority and do not process visas directly. All visa applications are securely processed through our official partner, VFS Global Indonesia, appointed by the Directorate General of Immigration of Indonesia.

Website: https://nusavisa.com

2. Information We Collect

We only collect data necessary to provide informational services and allow communication with users. We do not collect passport details or sensitive travel documents.

a. Personal Identification Information

  • Full name

  • Nationality

  • Email address

  • Phone number or WhatsApp number (if provided voluntarily for inquiries)

b. Technical and Usage Data

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and interaction data

  • Cookies and similar tracking technologies

c. Communications

  • Information you provide when contacting us via forms, email, or other communication channels

d. Cookies

  • We use cookies to improve website functionality, remember user preferences, and analyze website traffic.

  • Cookies do not contain sensitive personal data.

  • You can control or disable cookies in your browser settings.

3. How We Use Your Information

We use your information for the following purposes:

  • To respond to inquiries and provide guidance on visa information

  • To improve website content, functionality, and user experience

  • To comply with legal and regulatory requirements

  • To prevent fraud, abuse, or security incidents

We do not collect or store passport or travel document details on our Website. All visa applications are handled exclusively by VFS Global Indonesia.

4. Data Sharing

We only share information when necessary and with trusted service providers, including:

  • VFS Global Indonesia (for referral purposes only)

  • Hosting providers, analytics tools, or technology partners

  • Legal or regulatory authorities if required by law

We do not sell or trade your personal information.

5. Data Retention

We retain personal information only as long as necessary to:

  • Respond to your inquiries

  • Maintain records for legal or regulatory purposes

When information is no longer needed, it is securely deleted or anonymized.

6. Your Rights

You may have the right to:

  • Access personal data we hold about you

  • Request correction or deletion of your personal data

  • Withdraw consent for processing

  • Object to or restrict processing where applicable

To exercise these rights, contact us at info@nusavisa.com.

7. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no online system is completely secure.

8. Embedded Content and Third-Party Services

Our Website may include content from other websites (e.g., videos, tools). These may collect data according to their own privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised date.

11. Contact Us

For questions regarding this Privacy Policy or data practices, contact us at:

Email: info@nusavisa.com

Disclaimer:
NusaVisa.com is an independent information guide for visa & travel. For visa processing, we exclusively recommend and redirect you to VFS Global Indonesia, the officially appointed Partner of the Directorate General of Immigration of Indonesia, ensuring a secure and verified application process.